Vivant

We had a  client today  who was not able to cope with the number of calls ringing to their 30 locations and was looking to find a way to not lose the orders. There are a few creative ways to cope with the surge in demand during this  pandemic .   Centralized Order Management If you have the ability to push phone orders to your locations remotely, this is by far the most effective way to manage phone orders. Reroute all of your calls for orders to your corporate office or one location that you may have 5 or 6 employees just simply taking orders. This allows you to free up manpower at the locations and more importantly to share resources. Instead of having one person per location answering calls and going back & forth to making food, you have a handful of staff at the corporate office to take the burden away and allow the restaurant to just make food and push it out. During this pandemic when sales are down, the goal is to capture as much revenue as possible.   Let’s go throu

You need to ensure secure and reliable remote access. You need to fully protect your data. And you need to prevent a potential data breach, malware, and cyber-attack. In short, you need to be sure that your  Desktop-as-a-Service  delivers the best solution for small businesses possible. Are all business files safe? Is everyone’s work-at-home device secure? Do all team members have easy access to data? And how’s that price tag for it all?   Your Desktop-as-a-Service platform should be answering all the questions and addressing all the challenges. From technology complications to data management impediments to communication obstructions, your DaaS platform must do it all – and do it with affordability. Deciding on the best DaaS platform can be pivotal In today’s world, choosing a Desktop-as-a-Service solution for small businesses can be pivotal – and choosing the right DaaS service provider even more so. After all, you’re in the process of creating a new business model for decade

Difference between Hosted and On-Premise Phone System There are two different types of  phone systems  that you can consider. we will discuss the advantages and disadvantages of each system so you can make an informed decision. We will start with the most common solution, hosted VoIP phone system Hosted VoIP Phone System & Service A hosted VoIP phone system and phone service simply mean that the actual brain of the phone system is installed at a data center rather than in your physical premise, i.e. office building. Hosted systems have gained a new level of attention in the past five years due to their feature set, cost, and reliability if the right vendor is selected. Advantages of a Hosted VoIP Phone System Cost savings  – a hosted VoIP Phone system is drastically less expensive than a traditional phone system. Part of the reason for such drastic cost savings is the ability to use software-based phone systems vs the more traditional hardware-based. This al

While higher-ups are operating in crisis management mode, employees simply expect the tools that will allow them to work remotely, on any device, and at any time. The key, of course, for both managers and employees, is to guarantee business continuity in what is now a whole new world.   For many organizations, IT infrastructure is increasingly migrating to the cloud. With advanced tools and technology, the benefits are clear and measurable – better cost management; greater flexibility and agility; and the ability to scale based on current business demands.   The point is, we are already in the era of the cloud, and organizations adopting DaaS (desktop-as-a-service) are ahead of the curve. Today, it’s about devices, applications, and data access – and companies embracing this vision are enjoying universal improved productivity. Let’s face it – COVID-19 has changed everything. With “stay home” precautions, a good percentage of our workforce is working remotely. In the meantim

Healthcare professionals Healthcare professionals have discovered how  VoIP technology  can greatly enhance every aspect of the communication mix. Now, it’s about the cloud.   Across the board, traditional phone systems for small businesses are being transformed by VoIP communication systems (Voice over Internet Protocol). When VoIP business phone systems are compared to conventional healthcare phone service, it’s really no contest. The benefits of VoIP are countless, and the advantages of switching make for a good business decision.   Switching from a traditional small business phone system to VoIP is simply about cost savings. And in some healthcare facilities, these cost savings can be quite significant. Without question, VoIP offers a huge range of communication features – all at an affordable price point.   Whatever the scope of the features, a VoIP healthcare phone service delivers far more efficient than existing phone systems. VoIP is the economical solution that fully

The Internet maximizes business profit , employee efficiency, and improves risk-taking abilities. High-speed broadband and backup internet connection have drastically changed the way people work in the companies for the positive growth and development of their businesses. From the communication between the company and the external world to transmitting vital business information and creating perfect documents, companies and business organizations are using the internet. Companies prefer using high-speed internet to increase their business profit, enhance productivity and operational efficiency.   Some time ago, many business owners and managers didn’t see the advantages of using the internet to complete their daily tasks. They took the internet as the platform of entertainment and communication, the others didn’t have confidence in new technologies. However, sooner or later every company admits the great advantages of the internet.   Here are some reasons why the Internet service

Any business with an online presence simply can’t afford security issues with customer data or transactions. The answer is  PCI Compliance  – the only way to mitigate security breaches and prevent breaches from malicious individuals.  With COVID-19, business owners are focused on crisis management and on maintaining business continuity. More and more business is moving online, so there’s increased demand for PCI Compliance to provide protection and security for customers and merchants. Merchants who store authentication data or credit card data are obligated to protect themselves and their customers through PCI DSS  (Payment Card Industry Data Security Standard) . They must ensure secure credit card payments and the protection of personal and private data. There isn’t a business, employee, or customer unaffected by COVID-19. With current “stay home” safeguards, online activities have grown exponentially – from orders to purchases, to deliveries. All the while, companies must ac

  Avoiding network issues – ensuring system integrity   The key to system integrity is to identify network issues pre-emptively. It’s about staying ahead of potential problems with ongoing oversight. And it’s about optimizing your Internet connection to avoid unforeseen issues. It’s also important to ensure consistent, reliable backup Internet.   Automated rebooting is a fairly effective option for avoiding prolonged Internet interruptions. By no means is it a fail-safe option, but it’s certainly helpful in reducing Internet downtime. Will it completely solve the connection problem? NO! Do you still need some backup Internet – YES!   With connection issues, there’s nothing more important than ensuring data backup. A network or system failure can be catastrophic when data is lost, so backing up records and safeguarding data is fundamental. The prudent approach would be to install a resilient backup Internet platform.   With any operation, large or small, cautious oversight a