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Why Your Small Business Needs a Professional Phone System

You might have a few business phones when you’re starting out, but you will need to upgrade to  small business phone systems  as you grow. Here are some reasons to upgrade to a professional phone system for your small business. You Want to Stay Connected at All Times You never know when a customer will call to inquire or place an order, especially in this century where businesses run 24/7. First impression matters, and customers will quickly judge you from how fast you respond to their calls.  A professional phone system connects you to your customers anytime and anywhere. So, whether you’re working from the office or at home, you can easily manage calls with small business phone systems. Excellent Customer Support Small business phone systems project a professional image, benefiting small and medium-sized businesses with limited resources. You can easily collaborate tasks among employees within and outside the business premises. Professional phone systems provi
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Why Your Company Requires a Backup Internet Connection

As more businesses rely on the Internet for critical operations, it’s important to consider having a  backup Internet connection . In the past, the Internet was mainly used for sales, purchases, and communication, but now, businesses depend on it for running essential systems like CRMs, HR systems, accounting, and video conferencing.   Having a single internet connection poses a risk. Relying solely on the internet leaves businesses vulnerable, as any disruption can lead to costly downtime. For instance, an internet outage can jeopardize access to important business data, resulting in financial losses. The Critical Need for a Backup Internet Connection Studies show that each minute of downtime can cost a small business anywhere from $137 to $427. Considering the impact on critical business processes and the potential wait time for service to restart, it becomes evident that having a backup strategy is crucial. Surprisingly, only 13% of firms have such a plan in place.
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How Integrating Your Phone System to Your Business Management Platform Makes You Efficient

This is particularly true when it comes to Vivant VoIP business phone systems. Our  VoIP phone systems  are unbeatable in terms of ease of use, cost savings, and vastly improved mobile communications capabilities. Having an effective business management platform, on the other hand, is just as important in today’s market to stay competitive. Using numerous tools to manage all business activities isn’t a major concern when a company is first getting started. However, as the business grows, the expenses of efficiency and time may begin to mount. Business management platforms help companies address their expanding operations and growth. Modern Business Management Systems Solutions New business software solutions appear to be introduced into the market daily. Needless to say, now is an exciting time to look into business tools. The various ways in which they can be integrated into your VoIP business phone system are particularly exciting. Vivant is an obvious choice
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New Tips Customer Service Etiquette: Phone, Chat, and Email

Ensuring your customers receive excellent customer service is crucial for growing a successful business. Maintaining customer satisfaction shows that they are getting the attention they deserve. This is exactly what Vivant’s VoIP solutions can help your company with. Customer service etiquette is crucial for enhancing customer interactions and demonstrating professionalism. It can improve communication, help make a positive impression, and develop professional relationships that may lead to sales. This article provides customer service etiquette, explains its importance, and offers 12 tips for delivering exceptional customer service with politeness and professionalism. What is customer service etiquette? Customer service etiquette involves using good manners to demonstrate professionalism and effective interpersonal skills when interacting with customers. It helps service professionals make a positive impression, deliver high-quality service, connect with customers, and und
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6 Reasons Why A Phone Conversation Is Better Than An Email

We all know that these days, businesses run almost entirely on email. If you’re under the age of 30, you’ll almost certainly be using smartphone apps to the fullest extent possible. However, neither an App nor an email can substitute for the importance of a phone conversation. In today’s corporate world, sending a quick email is considerably faster (and easier) than picking up the phone to speak with someone. To be sure, phone calls in the workplace should be used for communication rather than conversation. A good old phone conversation, on the other hand, is worth its weight in gold if you want to develop genuine relationships with your colleagues, partners, or clients. The tone of your voice, intonation, and word choice can all make a big difference in a single phone call. To put it another way, the phone makes you more empathetic. When your company’s voice is heard, you want them to hear your success, not network noise or phone system static. That’s why  business phone s
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How to Improve Remote Work Virtual Collaboration

Vivant’s business virtual collaboration tools will allow your teams to collaborate from different locations. Most importantly, they will be able to incorporate the same technologies into their work processes that they would if they were in their office. According to a  recent report , over 40 million workers in the United States alone will be fully remote by 2025. That represents a 5% increase in remote work from just two years ago. As remote work becomes more common, the need for a solid framework for virtual collaboration has become an urgent business requirement. Still, too many employers fail to provide reliable tools to help employees collaborate virtually. As a result, they frequently experience issues such as delays, decreased productivity, and a reduced revenue stream. Vivant VoIP can facilitate virtual collaboration Choosing a virtual collaboration platform for your company can be a lot trickier than it seems. There are many suppliers on the market, but choosin
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Text Messaging and How It Can Help Your Business

Aside from its popularity and pervasiveness, there are several other reasons why a business should use  business text messaging  to engage with its customers. In this post, we’ll look at six of the most compelling reasons why businesses should use a business text messaging service. What Is Text Messaging For Business? Previously, SMS was primarily used for personal communication. However, as people became more comfortable with the technology, they began to recognize its value in professional settings as well. Text messaging services for businesses play an important role in leveraging a brand and developing powerful sales and marketing strategies today, whether with start-ups, medium-sized businesses, or large enterprises. Texting in business has numerous advantages that go beyond simply meeting customers where they are (on their phones), which is why businesses that use a text messaging service for business tend to excel in customer communications. A business SMS pl
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